1. Who We Are.
1.1 TicketNut Services.
Welcome to TicketNut! We are a ticketing and registration platform dedicated to
bringing the world together through live experiences. Through our platform,
mobile apps and services, we enable people all over the county to create,
discover, share and register for events.
1.2 Who's Who.
When this Privacy Policy uses the term "Promoter" we mean event
creators using the Services to create events for consumers using our Services
(a) to consume information about, or attend, events ("Consumers"), or
(b) for any other reason. Promoters, Consumers and third parties using our
Services are all referred to in these Terms collectively as "Users",
"you" or "your".
Time Slots, LLC is an Ohio limited liability corporation with its principal
place of business at 1974 West 50th Cleveland, OH 44102, ("TicketNut," "us," "we" or
"our").
If you have any questions or concerns at any time, please do not hesitate to
contact us at the address above or by contacting us at privacy@TicketNut.com.
2. Our Privacy Statement.
2.1 Application.
This Privacy Policy sets forth our policy with respect to information that can
be associated with or which relates to a person and/or could be used to
identify a person ("Personal Data") that is collected from Users on
or through the Services. This policy also covers personal data collected from TicketNut
sales customers and prospects. We take the privacy of your Personal Data
seriously. Because of that, we have created this Privacy Policy. Please read
this Privacy Policy as it includes important information regarding your
Personal Data and other information.
"Non-Personal Data" as used in this Privacy Policy is therefore any
information that does not relate to a person and/or cannot be used to identify
a person. When you interact with the Services, we may collect Non-Personal
Data. The limitations and requirements in this Privacy Policy on our
collection, use, disclosure, transfer and storage/retention of Personal Data do
not apply to Non-Personal Data.
3. Personal Data That We Collect.
When you use or interact with us through the Services or engage with TicketNut
as a sales customer or prospect, we may collect Personal Data. Sometimes this
will be on our own behalf and other times this will be on behalf of a Promoter
using our Services to run an event. This is an important distinction for
purposes of certain data protection laws and is explained in more detail below.
3.1 Information Collected From All Users.
Information you provide to us: For all Users we collect Personal Data when you
voluntarily provide such information to the Services, such as when you register
for access to the Services, contact us with inquiries, respond to one of our
surveys or browse or use certain parts of the Services. The Personal Data we
may collect includes without limitation your name, address, email address and
any other information that you choose to provide and/or that enables Users to
be personally identified. Information we automatically collect: We also
automatically collect certain technical data that is sent to us from the computer,
mobile device and/or browser through which you access the Services
("Automatic Data"). Automatic Data, includes without limitation, a
unique identifier associated with your access device and/or browser (including,
for example, your Internet Protocol (IP) address) characteristics about your
access device and/or browser, statistics on your activities on the Services,
information about how you came to the Services and data collected through
Cookies, Pixel Tags, Local Shared Objects, Web Storage and other similar
technologies. You can find out more information about how we use Cookies and
other similar tracking technologies in our Cookie Statement. When you register
for the Services or otherwise submit Personal Data to us, we may associate
other Non-Personal Data (including Non-Personal Data we collect from third
parties) with your Personal Data. At such instance, we will treat any such
combined data as your Personal Data until such time as it can no longer be
associated with you or used to identify you.
3.2 Information Collected From Promoters.
If you are a Promoter we will collect additional Personal Data from you.
Information you provide to us: In some cases, we may collect your credit card
information (e.g., your credit card number and expiration date, billing
address, etc.), some of which may constitute Personal Data, to secure certain
payments. In addition, if you use our payment processing services, we will
collect financial information from you (e.g., your bank account information or
an address to send checks) as necessary to facilitate payments and information
required for tax purposes (e.g., your taxpayer identification number).
Information we obtain from other sources: We may also collect or receive
Personal Data including your name, email address and other contact information
from third party sources, such as third party websites and marketing partners,
your bank, our payment processing partners and credit reporting agencies.
3.3 Information Collected From Consumers.
If you are a Consumer we will collect additional Personal Data from you,
sometimes for our own purposes and other times on behalf of a Promoter (see
Section 16 below for more information).
Information you provide via TicketNut Properties or Applications: If you
register for a paid event, you will provide financial information (e.g., your
credit card number and expiration date, billing address, etc.) some of which
may constitute Personal Data. In addition, Promoters can set up event
registration pages to collect virtually any information from Consumers in
connection with registration for a Promoter's event listed on the Services. TicketNut
does not control a Promoter's registration process nor the Personal Data that
they collect. When you register for, or otherwise provide information to TicketNut
in conjunction with a Promoter event or activity, whether that information is
yours or a third party’s, in connection with a purchase, registration, or
transfer, that Promoter will receive and may use the information you provide.
Please see Section 5.5 below, titled “How We Disclose and Transfer Your
Personal Data” for more information about a Promoter’s receipt and use of your
Personal Data.
Information we obtain from other sources: We may also collect or receive
Personal Data from third party sources, such as Promoters, other Consumers,
social media or other third party integrations, your credit card issuing bank,
our payment processing partners or other third parties.
3.4 Information Collected from Sales Clients and Leads
If you engage with the TicketNut sales team we may collect the following: your
name, email, address, phone number, and other professional contact information.
If you engage with the sales team and consent to recording a meeting, the sales
team may collect audio and/or video recordings of you.
4. How We Use Your Personal Data.
We collect and use the Personal Data we collect in a manner that is consistent with
this Privacy Policy, and applicable privacy laws. We may use the Personal Data
as follows:
4.1 Specific Reason.
If you provide Personal Data for a certain purpose, we may use the Personal
Data in connection with the purpose for which it was provided. For instance, if
you contact us by email, we will use the Personal Data you provide to answer
your question or resolve your problem and will respond to the email address
from which the contact came.
4.2 Access and Use.
If you provide Personal Data in order to obtain access to or use of the
Services or any functionality thereof, we will use your Personal Data to
provide you with access to or use of the Services or functionality and to
analyze your use of such Services or functionality. For instance, if you supply
Personal Data relating to your identity or qualifications to use certain
portions of the Services, we will use that information to make a decision as to
granting you access to use such Services and to assess your ongoing
qualification to use such Services.
4.3 Internal Business Purposes.
We may use your Personal Data for internal business purposes, including without
limitation, to help us improve the content and functionality of the Services,
to better understand our Users, to improve the Services, to protect against,
identify or address wrongdoing, to enforce our Terms of Service, to manage your
account and provide you with customer service, and to generally manage the
Services and our business.
4.4 TicketNut and Promoter Marketing.
We may use your Personal Data for our marketing and advertising purposes,
including (without limitation) by email, SMS marketing, display media, and
targeting other devices (such as tablets, mobile devices and televisions). We
do this in order to inform you about services or events we believe might be of
interest to you, develop promotional or marketing materials and display TicketNut
or event-related content and advertising on or off the Services that we believe
might be of interest to you. We may also do this on behalf of a Promoter, for
example where your prior interactions with a Promoter suggest you may be
interested in a particular type of event. See "Opt Out from Electronic
Communications" below on how to opt out of various TicketNut marketing
communications.
You may see advertisements for our Services on third party websites,
including on social media platforms. We also provide Promoters with tools to
help them display advertisements for their events on third party websites and
social media platforms. Where you see an advertisement on a third party website
or social media platform, this may be because we or the Promoter engaged the
third party or social media platform to show the advertisement
to Users, or to others who have similar attributes to our Users. In some
cases, this involves sharing your email address or other contact details with
the third party or social media platform so that they can identify you as one
of our Users, or identify other individuals with similar attributes to you in
order to show them advertisements for our Services (or for our Promoter’s
events). If you no longer want your Personal Data to be used for these purposes
please contact us at privacy@TicketNut.com. In the case of a Promoter’s
advertising, you may need to contact the Promoter directly. For more
information about how we and Promoters market on, and interact with social
media sites, please refer to section 5.6.
4.5 Promoter Emails.
We allow Promoters to use our email tools to contact Consumers for their
current and past events, so you may receive emails from our system that
originate with such Promoters and that we send on their behalf. If you
registered for an event on the Services, your email address is available to
that Promoter. However, Promoters may also import the email addresses they have
from external sources and send communications through the Services to those
email addresses, and we will deliver those communications to those email
addresses on the Promoter's behalf. The Promoter and not TicketNut is
responsible for sending these emails. See "Opt Out from Electronic
Communications" below on how to opt out of Promoter-initiated
communications.
4.6 Use of Interest-Based Data
We sometimes make inferences about the type of events or activities you may be
interested in. We may use these inferences to help target advertising or
customize recommendations to you, including on behalf of Promoters. We may do
this on an aggregated or generalized basis. For instance, we may determine that
our users who attend many comedy events also often attend or show interest in
endurance-related events or content. We may direct (or assist in directing)
content or recommendations related to both comedy and endurance to those Users.
4.7 Other Purposes.
If we intend to use any Personal Data in any manner that is not consistent with
this Privacy Policy, you will be informed of such anticipated use prior to or
at the time the Personal Data is collected or we will obtain your consent
subsequent to such collection but prior to such use.
4.8 Aggregated Personal Data.
In an ongoing effort to understand and serve our Users better, we often conduct
research on our customer demographics, interests and behavior based on Personal
Data and other information that we have collected. This research is typically
conducted on an aggregate basis only that does not identify you. Once Personal
Data is in an aggregated form, for purposes of this Privacy Policy, it becomes
Non-Personal Data.
5. How We Disclose And Transfer Your Personal Data.
5.1 Background.
We are not in the business of selling your Personal Data. We consider this
information to be a vital part of our relationship with you. Therefore, we will
not sell your Personal Data to third parties, including third party
advertisers. There are certain circumstances in which we may disclose, transfer
or share your Personal Data with certain third parties without further notice
to you, as set forth in this Privacy Policy.
5.2 Business Transfers.
As we develop our business, we might sell or buy businesses or assets. In the
event of a corporate sale, merger, reorganization, dissolution or similar
event, Personal Data may be part of the transferred assets. We may also
disclose your Personal Data in the course of due diligence for such an event.
You acknowledge and agree that any successor to or acquirer of TicketNut (or
its assets) will continue to have the right to use your Personal Data and other
information in accordance with the terms of this Privacy Policy.
5.3 Parent Companies, Subsidiaries and Affiliates.
We may also share your Personal Data with our parent companies, subsidiaries
and/or affiliates for purposes consistent with this Privacy Policy. Our parent
companies, subsidiaries and affiliates will be bound to maintain that Personal
Data in accordance with this Privacy Policy.
5.4 Agents, Consultants and Service Providers.
We may share your Personal Data with our contractors and service providers who
process Personal Data on behalf of TicketNut to perform certain
business-related functions. These companies include our marketing agencies,
online advertising providers, data enhancement and data services providers,
database service providers, backup and disaster recovery service providers,
email service providers, payment processing partners, customer support, tech support,
hosting companies and others. When we engage another company to perform such
functions, we may provide them with information, including Personal Data, in
connection with their performance of such functions.
5.5 Promoters.
In addition, when you register for an event, sign up for communications, enter
a contest, or otherwise input your Personal Data (such as through a web form)
to communicate with a Promoter or participate in a Promoter event, that Promoter
will receive that information. For instance, if you input your name and email
address into a web form for a Promoter offer, activity or event, the Promoter
will receive that information. The Promoter may then send you marketing or
other communications, which may be subject to its own, separate privacy policy.
Likewise, if you provide your mobile phone number, you may receive information
messages related to the service, event, activity or information in which you’ve
expressed interest.
When you purchase tickets to, register for or donate to an event, transfer an
event ticket or registration to another person, enter a contest, or otherwise
input your Personal Data (such as through a web form), or otherwise communicate
with a Promoter, or participate in or express interest in a Promoter or Promoter
event or activity, that Promoter will receive the information you provide,
including your Personal Data, and where a ticket or registration is
transferred, the Personal Data of the transferee as well. Other third parties
that are involved in or on whose behalf an event or activity is promoted, may
receive that Personal Data as well. For example, as to fundraising pages, we
may provide your Personal Data both to the Promoter charity of the fundraising
page and the Promoter of the event to which the fundraising page is linked. In
some instances, a Promoter may appoint a third party, which may or may not be
affiliated with the Promoter, to create an event or fundraising page on its
behalf (we call these third parties ("Third Party Promoters").
For example, and without limitation, a concert venue (the Promoter, in this
case) may allow third party promoters or production companies (the Third Party Promoters)
to create events that will be hosted at the Promoter's venue using its TicketNut
account. In that case, we may provide your Personal Data to the Third Party Promoters
on behalf of the Promoters. The same is true for contests and sweepstakes: we
may provide your Personal Data to both the Promoter promoting the contest or
sweepstakes, and any legal sponsor of the contest or sweepstakes (such as a
brand sponsor).
We are not responsible for the actions of these Promoters, or their Third Party
Promoters (or other downstream recipients of your Personal Data), with respect
to your Personal Data. It is important that you review the applicable policies
of the Promoters, and if applicable and available, their appointed Third Party Promoters,
of an event (and the related fundraising page, if applicable) before providing
Personal Data or other information in connection with that event or related
fundraising page. Similarly, if you are a member of a Promoter's organization
within TicketNut, your Personal Data will be available to the Promoter and
shared with those Third Party Promoters granted permission by the Promoter to
view all members of the Promoter's organization.
5.6 Facebook, Social Media and Other Third Party Connections.
a. Connecting Your TicketNut Account to Social Media Services. You can connect
your TicketNut account to your accounts on third party services like Facebook,
in which case we may collect, use, disclose, transfer and store/retain
information relating to your account with such third party services in
accordance with this Privacy Policy. For example, if you connect with Facebook,
we store your Facebook id, first name, last name, email, location, friends list
and profile picture and use them to connect with your Facebook account to
provide certain functionality on the Services, like recommending events that your
Facebook friends are interested in and sharing the events you are interested
in, or attending, with certain groups of people like your Facebook friends.
b. “Liking” or “Following” TicketNut on Social Media. In addition, when you
“like” or “follow” us on Facebook, Instagram, Twitter or other social media
sites (to the extent we provide that capability), we may collect some
information from you including your name, email address, and any comments or
content you post relevant to us. We likewise may collect your information if
you sign up for one of our promotions or submit information to us through
social media sites.
c. Facebook Plug-Ins and Links on Our Pages. TicketNut’s own website may
contain links to Facebook as well, such as through the Facebook “Like” or
“Share” button or other social plug-ins. When you interact with these features
and links, your browser will establish a direct link with the Facebook servers,
and Facebook will receive information about your browser and activity, and may
link it to your Facebook user account. For more information about how Facebook
uses data, please see Facebook’s own policies.
d. Additional Facebook Marketing and Connectivity by Promoters. In addition, if
you are a member of Facebook (or another social media platform), and you
provide Personal Data to a Promoter (such as in the ways described in Section
5.5), the Promoter may use that Personal Data to send you advertising and
offers through Facebook (or another social media) platform, including when you
are on Facebook or another social media platform. The Promoter may use tool
thats we provide and may also work with third parties to enable this data
integration and advertising. Facebook and other social media platforms may
provide a way to opt out of this type of advertising. Please review their user
settings and support pages to learn more about how they help you to manage
privacy and marketing choices.
e. Third party services and integrations. TicketNut may provide you with
opportunities to contract directly with third parties, and/or to integrate with
third party services or applications, through our platform. In such instances,
we will disclose your Personal Data to other entities in order to fulfill a
request by you, or to provide services you have requested.
5.7 Legal Requirements.
We may disclose your Personal Data if required to do so by law in order to (for
example) respond to a subpoena or request from law enforcement, a court or a
government agency (including in response to public authorities to meet national
security or law enforcement requirements), or in the good faith belief that
such action is necessary to (a) comply with a legal obligation, (b) protect or
defend our rights, interests or property or that of third parties, (c) prevent
or investigate possible wrongdoing in connection with the Services, (d) act in
urgent circumstances to protect the personal safety of Users of the Services or
the public, or (e) protect against legal liability.
6. How We Store Your Personal Data.
We may store Personal Data itself or such information may be stored by third
parties to whom we have transferred it in accordance with this Privacy Policy.
We take what we believe to be reasonable steps to protect the Personal Data
collected via the Services from loss, misuse, unauthorized use, access,
inadvertent disclosure, alteration and destruction. However, no network,
server, database or Internet or email transmission is ever fully secure or
error free. Therefore, you should take special care in deciding what
information you send to us electronically. Please keep this in mind when
disclosing any Personal Data.
7. How You Can Access, Update, Correct or Delete Your Personal Data.
You can access or delete your Personal Data stored by us. If you are a
registered User, you can do this by contacting us. In certain cases, you can
ask us to correct and update any inaccurate Personal Data using the contact
information below, and we will consider your request in accordance with
applicable laws.
If a Consumer initiates a data deletion request, TicketNut is authorized to
delete or anonymize Personal Data of the requesting Consumer from the Services
even if that means removing its availability to the Promoter through the
Services. However, if you are a Consumer, you understand that even if TicketNut
deletes or anonymizes your Personal Data upon your request or pursuant to this
Policy, your Personal Data may still be available in the Promoter's own
databases if transmitted to the Promoter prior to TicketNut receiving or taking
action on any deletion or anonymization activity.
Unregistered Users and may also access, update, correct or delete Personal Data
and exercise these rights using the contact information below. We will consider
and respond to all requests in accordance with applicable law.
8. How Long We Retain Your Personal Data.
We may retain your Personal Data as long as you are registered to use the
Services. However, we may retain Personal Data for an additional period as is
permitted or required under applicable laws. Even if we delete your Personal
Data it may persist on backup or archival media for an additional period of
time for legal, tax or regulatory reasons or for legitimate and lawful business
purposes. For sales customers and prospects, we retain your data as long
as we maintain a relationship with you and for a limited period of
thereafter as necessary to meet business and legal requirements.
9. Cookies, Pixels Tags, Local Shared Objects, Web Storage And Similar
Technologies.
10. Your Choices.
You have several choices available when it comes to your Personal Data:
10.1 Limit the Personal Data You Provide.
You can browse the Services without providing any Personal Data (other than
Automatic Data to the extent it is considered Personal Data under applicable
laws) or with limiting the Personal Data you provide. If you choose not to
provide any Personal Data or limit the Personal Data you provide, you may not
be able to use certain functionality of the Services. For instance, in order to
buy tickets as a Consumer, your name and email address will be required by the Promoter.
10.2 Opt Out from Electronic Communications.
(a) TicketNut Marketing Communications. Where it is in accordance with your
marketing preferences, TicketNut may send you electronic communications marketing
or advertising the Services themselves or events on the Services, to the extent
you have registered for the Services or purchased a ticket and/or registration
to an event listed on the Services. You can also "opt out" of
receiving these electronic communications by clicking on the
"Unsubscribe" link at the bottom of any such electronic
communication.
(b) Promoter-initiated Communications. Promoters may use our email tools to
send electronic communications to those on their email subscription lists,
including Consumers who have registered for their events on the Services in the
past. Although these electronic communications are sent through our system, TicketNut
does not determine the content or the recipients of these electronic
communications. Promoters are required to use our email tools only in
accordance with all applicable laws. TicketNut provides an
"Unsubscribe" link on each of these emails, which allows recipients
to "opt out" of electronic communications from the particular Promoter.
(c) Social Notifications. If you connect your Facebook account or sign up for
other social media integrations whose product features include social
notifications (i.e., updates on what your friends are doing on the Services),
you will receive these social notifications. You can manage these social
notifications by toggling your social settings to private or disconnecting such
integration.
(d) Transactional or Responsive Communications. Certain electronic
communications from TicketNut are responsive to your requests. For instance, if
you are a Consumer, we must email you your ticket or registration on behalf of
the Promoter when you purchase such ticket or registration. As a further
example, if you email our customer support department, we will return your email.
Notwithstanding any unsubscribe election that you have made, you will still
receive these transactional or responsive emails. You can stop receiving these
types of emails only by contacting us. By electing to stop
receiving all electronic communications from us or through our system, you will
no longer receive any updates on events you have created (including payout
issues) or on events you are registered to attend (including emails with your
tickets). We do not recommend that you do this unless you plan to no longer use
the Services, are not currently registered for an event, are not currently
organizing an event, and will have no need to receive further communications
from us or through our system.
(e) Retention. It may take up to forty-eight (48) hours for us to process an
unsubscribe request. Even after you opt out of all electronic communications,
we will retain your Personal Data in accordance with this Privacy Policy,
however, we will no longer use it to contact you. However, Promoters who have
received your Personal Data in accordance with this Privacy Policy may still
use that Personal Data to contact you in accordance with their own privacy
policies, but they may not use our system to do so.
10.3 Do Not Track.
We currently do not participate in any "Do Not Track" frameworks that
would allow us to respond to signals or other mechanisms from you regarding the
collection of your Personal Data.
11. Exclusions.
11.1 Personal Data Provided to Others.
This Privacy Policy does not apply to any Personal Data that you provide to
another User or visitor through the Services or through any other means,
including to Promoters on event pages or information posted by you to any
public areas of the Services.
11.2 Third Party Links.
This Privacy Policy applies only to the Services. The Services may contain
links to other websites not operated or controlled by us (the "Third Party
Sites"). The policies and procedures we described here do not apply to the
Third Party Sites. The links from the Services do not imply that we endorse or
have reviewed the Third Party Sites. We suggest contacting those sites directly
for information on their privacy policies.
12. Children - Children's Online Privacy Protection Act.
We do not knowingly collect Personal Data from children under the age of
thirteen (13). If you are under the age of thirteen (13), please do not submit
any Personal Data through the Services. We encourage parents and legal
guardians to monitor their children's Internet usage and to help enforce our
Privacy Policy by instructing their children never to provide Personal Data
through the Services without their permission. If you have reason to believe
that a child under the age of 13 has provided Personal Data to us through the
Services, please contact us and we will endeavor
to delete that information from our databases.
13. International Privacy Laws.
If you are visiting the Services from outside the United States, please be
aware that you are sending information (including Personal Data) to the United
States where our servers are located. That information may then be transferred
within the United States or back out of the United States to other countries
outside of your country of residence, depending on the type of information and
how it is stored by us. These countries (including the United States) may not
necessarily have data protection laws as comprehensive or protective as those
in your country of residence; however, our collection, storage and use of your
Personal Data will at all times continue to be governed by this Privacy Policy.
14. Changes To This Privacy Policy.
The Services and our business may change from time to time. As a result, at
times it may be necessary for us to make changes to this Privacy Policy. We
reserve the right, in our sole discretion, to update or modify this Privacy
Policy at any time (collectively, "Modifications"). Modifications to
this Privacy Policy will be posted to the Site with a change to the
"Updated" date at the top of this Privacy Policy. In certain
circumstances TicketNut may, but need not, provide you with additional notice
of such Modifications, such as via email or with in-Service notifications.
Modifications will be effective thirty (30) days following the
"Updated" date or such other date as communicated in any other notice
to you.
Please review this policy periodically, and especially before you provide any
Personal Data. This Privacy Policy was updated on the date indicated above.
Your continued use of the Services following the effectiveness of any
Modifications to this Privacy Policy constitutes acceptance of those
Modifications. If any Modification to this Privacy Policy is not acceptable to
you, you should cease accessing, browsing and otherwise using the Services.
15. Dispute Resolution.
If you have a complaint about TicketNut's privacy practices you should write to
us at: TimeSlots., Attn: Privacy Officer, 1974 West
50th Cleveland, OH 44102, USA, or by
email privacy@TicketNut.com. We will take reasonable steps to work with you to
attempt to resolve your complaint.
TicketNut may act as either a data controller or a data processor in respect of
your Personal Data, depending on the circumstances.
For example, if you create an account with us to organize your events, TicketNut
will be a data controller in respect of the Personal Data that you provide as
part of your account. We will also be a data controller of the Personal Data
that we have obtained about the use of the Applications or TicketNut
Properties, which could relate to Promoters or Consumers. We use this to
conduct research and analysis to help better understand and serve Users of the
Services as well as to improve our platform and provide you with more targeted
recommendations about events we think may be of interest to you.
However, if you register for an event as a Consumer, we will process your
Personal Data to help administer that event on behalf of the Promoter (for
example, sending confirmation, promotional and feedback emails, processing
payments, etc.) and to help the Promoter target, and understand the success of,
their event and event planning (for example, providing event reports, using
analytics to gain insights into the effectiveness of various sales channels,
etc.). In these circumstances, TicketNut merely provides the tools for Promoters;
TicketNut does not decide what Personal Data to request on registration forms,
nor is it responsible for the continued accuracy of any Personal Data provided.
Any questions that you may have relating to your Personal Data and your rights
under data protection law should therefore be directed to the Promoter as the
data controller, not to TicketNut.
17. CALIFORNIA
RESIDENTS ONLY.
If you are a California resident, California law requires us to provide you
with some additional information regarding how we collect, use, and share your
“personal information” (as defined in the California Consumer Privacy Act
(“CCPA”)).
Throughout our Privacy Policy, we describe the specific pieces of personal information we collect, the
sources of that information, and how we share it. Under the CCPA, we also have
to provide you with the "categories" of personal information we
collect and disclose for “business purposes” (as those terms are defined by
applicable law). Those categories are identifiers (such as name, address, and
email address); commercial information (such as transaction data); financial
data (such as credit card and other financial account information); internet or
other network or device activity (such as IP address); geolocation information
(general location); inference data about you; physical characteristics or
description (such as when you voluntarily submit a photo); and other
information that identifies or can be reasonably associated with you.
We collect the above categories of personal information from the following
sources: (1) directly from you; (2) through your use of the Services; (3)
agents/service providers; (4) affiliates; (5) third parties such as social
networks, marketing partners, and credit reporting agencies; (6) organizers;
and (7) consumers.
We or our service providers may collect the above categories of information for
the following business or commercial purposes:
- Our or our service provider’s operational purposes;
- Auditing consumer interactions on our site (e.g., measuring ad impressions);
- Detecting, protecting against, and prosecuting security incidents and fraudulent or illegal activity;
- Bug detection and error reporting;
- Customizing content that we or our service providers display on the Services (e.g., contextual ads);
- Providing the Services (e.g., account servicing and maintenance, order processing and fulfillment, customer service, advertising and marketing, analytics, and communication about the Services);
- Improving our existing Services and developing new services (e.g., by conducting research to develop new products or features) ;
- Other uses that advance our commercial or economic interests, such as third party advertising and communicating with you about relevant offers from third party partners;
- Other uses about which we notify you.
We may also use the above categories of Personal Data for compliance with
applicable laws and regulations, and we may combine the information we collect
(“aggregate”) or remove pieces of information (“de-identify”) to limit or
prevent identification of any particular user or device.
We describe our information sharing practices in our Privacy Policy. We may share certain categories of personal information with third
parties for business purposes. For example, we may share any of the categories
described above with our parent companies, subsidiaries, or affiliates. We may
also share identifiers, commercial information, and general location with
organizers. If you connect your Eventbrite account with social media services,
interact with social media plugins or links on the Services, or contract or
integrate with third parties, we may share identifiers, commercial information,
internet or other network or device activity, or general location with those
social media services and third parties.
If you are a California resident, you may have certain rights. California law may permit you to request that we:
- Provide you the categories of Personal Data we have collected or disclosed about you in the last twelve months; the categories of sources of such information; the business or commercial purpose for collecting or selling your Personal Data; and the categories of third parties with whom we shared Personal Data.
- Provide access to and/or a copy of certain information we hold about you.
- Delete certain information we have about you.
You may have the right to receive information about the financial
incentives that we offer to you (if any). You also have the right to not be
discriminated against (as provided for in applicable law) for exercising
certain of your rights. Certain information may be exempt from such requests
under applicable law. For example, we need certain types of information so that
we can provide the Services to you. If you ask us to delete it, you may no
longer be able to access or use the Services.
You may exercise your California consumer rights by email. You will be
required to verify your identity before we fulfill your request. To do so, you
will need to provide us with certain account information, such as the full name
and email address you used to create your account and your most recent event or
ticket purchase. You can also designate an authorized agent to make a request
on your behalf. To do so, you must provide us with written authorization for
the agent to act on your behalf. You will still need to verify your identity
directly with us.
The CCPA sets forth certain obligations for businesses that “sell” Personal
Data. Based on the definition of “sell” under the CCPA and under current
regulatory guidance, we do not believe we engage in such activity. We do share
certain information as set forth in Section 5 of the Privacy Policy and allow
third parties to collect certain information about your activity.
We do not share personal information with third parties for their direct marketing purposes.
18. NEVADA RESIDENTS ONLY.
Under Nevada law, certain Nevada consumers may opt out
of the sale of “personally identifiable information” for monetary consideration
to a person for that person to license or sell such information to additional
persons. “Personally identifiable information” includes first and last name,
address, email address, phone number, Social Security Number, or an identifier
that allows a specific person to be contacted either physically or online.
We do not engage in such activity; however, if
you are a Nevada resident who has purchased or leased goods or services from
us, you may submit a request to opt out of any potential future sales under
Nevada law by emailing privacy@eventbrite.com. Please note we will take
reasonable steps to verify your identity and the authenticity of the request.
Once verified, we will maintain your request in the event our practices change.